[CONFIRM: ...] below needs a real answer before this goes live. Do not publish as-is.Last updated: [DATE]
Nimera designs, installs, and supports a connected home automation system: lighting, security, climate, and related devices, in your home or development. This is an installed and managed service, not a self-serve software subscription: your system is designed for your space during a consultation and site survey, installed by our team, and supported afterward through a Care Plan.
Pricing is provided after a consultation and site survey specific to your property. We don't publish fixed prices, because every installation is scoped to the home. A formal quote is issued in writing before any work begins.
[CONFIRM EXACT STRUCTURE: our own internal documents currently show two slightly different payment splits: a 50% deposit / 40% on installation day / 10% on completion structure in one document, and a 40% + 10% two-stage structure in another (which may just assume the 50% deposit was already collected earlier). Reconcile which is the actual standard, and confirm whether the split should be stated publicly here at all, or left to each signed quote.]
Installation is scheduled after your deposit is received. You'll need to provide reasonable access to your property for our team to complete the work. With your permission, we photograph the property before and during installation for planning and record purposes.
Installed hardware is covered by our standard warranty from the date of installation:
[CONFIRM: solar/power-backup work is fulfilled through a subcontractor rather than installed directly by Nimera, so it's deliberately left out of this warranty table rather than assumed covered. Decide whether and how to reference it here, e.g. pointing customers to the subcontractor's own warranty terms, before publishing.]
Software support is included for the life of your installation. Warranty claims can be made via WhatsApp or email. We acknowledge within 24 hours, and most issues are resolved remotely; a site visit or replacement is confirmed with you in writing before we proceed. Full terms are set out in the Warranty Certificate provided at handover.
After installation, ongoing support is provided through a Care Plan, set out in a separate signed agreement provided at handover. The first 3 months of Care Plan are included with every installation. [CONFIRM: pricing and cancellation notice period once the included period ends.]
Your Nimera account is set up by our team as part of installation. There is no public self-service sign-up. You're responsible for keeping your login credentials secure, including for any family members, staff, or guests you grant access to.
Nimera's local control is designed to keep working through internet or power outages affecting your home, using the hub installed on-site. Remote access when you're away from home depends on your home's internet connection and our cloud service being reachable. [CONFIRM: any formal uptime commitment, or an explicit statement that none is offered beyond the local-control design.]
[CONFIRM WITH A LAWYER: limitation of liability language, particularly around property access during installation, third-party hardware failure, and service interruptions. This section is a placeholder only and must not be published without proper legal drafting.]
[CONFIRM: Care Plan cancellation terms, and an explicit statement on what happens to installed hardware, our understanding from internal documents is that hardware becomes your property on completion of payment, but this needs to be stated here explicitly, not assumed.]
We'll update the date at the top of this page when these terms change. [CONFIRM: notice process for material changes.]
Questions about these terms: enquiries@nimera.ng